Subscription license showing as expired after renewal

If your subscription license is showing as "Expired" in the Sensei app despite being automatically renewed, you can resolve this by deactivating and re-entering your license.

The Issue

Sometimes after an automatic subscription renewal, Sensei may still display the license as "Expired" even though your subscription is active. This is typically a synchronization issue that can be easily resolved.

Solution Steps

1. Access the License Panel

Open the license panel using either method:

• Menu bar: Go to Sensei → License from the menu bar
• Keyboard shortcut: Press CMD+B

2. Show License Details

• Click "Show License" in the license panel
• This will display your current license information

3. Deactivate the License

• Click "Deactivate License"
• This will temporarily deactivate your current license
• Don't worry - this is a temporary step to refresh the license status

4. Re-enter Your License

After deactivation:

• Re-enter the same license key you were using before
• Important: Make sure to select the "Subscription" option in the dialogue
• Do not select other license types unless you have a Lifetime license

5. Reactivate

• Complete the license entry process
• Sensei should now recognize your active subscription
• The "Expired" status should be resolved

Why This Happens

This issue can occur when:

• There's a delay in license server synchronization
• Your Mac was offline during the renewal process
• Temporary communication issues with the licensing system

If the Problem Persists

If you continue to see "Expired" status after following these steps:

• Check that your subscription payment was processed successfully
• Verify your license key is correct
• Contact support if the issue remains unresolved

This process refreshes the license validation and should restore full access to your Sensei subscription features.